Frequently Asked Questions
When can I check-in?
Check-in time is 4:00PM. Remember that another guest may be checking out at 10AM and housekeeping needs time to make sure that your property is clean and ready for your arrival. This time is not guaranteed in the summer months.
When do I check out?
Check-out time is 10 AM. If you have keys, or a pool pass, please return them to the office. If you leave before we open, just put them in the green lockbox outside of our entrance. If your property is on the keyless entry system, there is no need to stop by. During the summer months, if you are going to depart early Saturday morning, please contact our office by Friday so that housekeeping can get an early start.
What supplies will be in the property on arrival?
A starter supply is provided that includes toilet paper, Kleenex, bath soap, trash liners and a few kitchen items. You may want to bring additional items with you or purchase them upon your arrival.
Are there beach supplies?
We provide you with 2 beach towels per bedroom. We ask that you launder these before your departure. Beach chairs, umbrellas, etc. are available for rent or you can bring your own.
Are there linens and towels?
All beds will be made and a set of towels (2 bath, 1 hand, 1 wash) per person will be left on the beds. We do not recommend sofas for sleeping, however if you are planning to use one, then you will need to bring your bedding (pillows, blanket, sheets) and extra bath towels. We will be happy to provide sleep sofa linens and towels for you for an additional $25 fee for the week. A 72 hour notice is required for this service.
Is there a grill?
Grills are not a required item, so we cannot guarantee one for your use. If one is at the property, it is your responsibility to supply the necessary items for grilling (charcoal or propane).
What are your additional fees/charges?
We have a $5 booking fee that is donated, in your behalf, to the Charleston Aquarium for their Sea Turtle Rescue Program; where sea turtles from all along the East Coast are treated and then released. There is a $25 (villas) or $50 (homes) damage waiver fee that protects you for up to $1000 in accidental damages that may occur during your stay. Damages must be reported to the office during your stay in order that they be covered under the Damage Waiver Policy. If staying in Sea Pines, Palmetto Dunes or Shipyard, there is a resort fee that varies and is based on which plantation and number of bedrooms. Of course, taxes have to be added to all of the fees. Call the office if you have any questions regarding our additional fees.
if I accidentally break something or cause damage?
Included with your reservation is a damage waiver fee. Our policy requires you to report any accidental damages to us and we'll repair the damage, up to $1000.00, at no charge to you. Additional damage or malicious damage will not be covered.
Is there a Security Deposit?
We do require a credit card imprint upon check in for security purposes on all reservations. If you do not have a credit card, you may be required to put down a cash security deposit.
Is there DSL?
All of our properties offer FREE Internet.
Is there Maid Service?
You may request maid service but it will be at an additional charge. We will make sure that your accommodation is ready for you on arrival and then clean it upon your departure. Unless specified, all accommodations come equipped with a washer and dryer for your convenience during your stay.
Can I heat the pool?
Most of the private pools can be heated. If the pool is not capable of being heated, this will be noted on your confirmation. Complimentary heating of the spa is included in the rent of many of the properties. Please be aware that there are some owners that do not include the heating of the spa in their rental rate. There are also some spas that cannot be heated unless the pool is heated, in which, you will need to pay to heat the pool/spa.
What if there is a hurricane?
On rare occasion, we have been under a mandatory evacuation in which everyone that is on the Island is required to leave. If you are scheduled to arrive and the Island is under a mandatory evacuation, the office will contact you to give you instructions. Please be aware you will need trip insurance to protect your investment even in the event of a hurricane.
Do I Need Trip Insurance?
Trip insurance is offered, at an additional cost, when you book your reservation. A flyer is enclosed regarding coverage and protection against unforeseen events such as illness or hurricane evacuation.
Where do we rent bikes, cribs and other equipment?
You can rent items such as bikes, cribs, high chairs, strollers and gates. We highly recommend that you reserve any equipment prior to your arrival, especially in the summer months.
Can I bring my family pet?
Pets are NOT permitted in our properties unless specified a "Pet Friendly" accommodation. If we find a pet, we will immediately cancel the reservation and occupancy of the property. All moneys will be forfeited and an additional fee of no less than $250 will be applied against the security deposit.